Admin Toolbox
Self-service tools to resolve common member issues without developer help. Click any tool to expand it.
Look Up Member
See full account status, parcels, payments, and flags for any member.
Resend Login Invite
Member says they never got a login email, or can't log in.
Check User Account Status
See if a user exists on the platform, if they're verified, and if they have a password set.
Force Email Lowercase
Normalize a member's email to lowercase — fixes login mismatches from capitalized emails.
Find Orphaned Members
Members whose email doesn't match any platform user account — they can't log in.
Find Members With Missing Data
Active members missing phone, agreement, parcel, or membership start date.
Duplicate Email Checker
Find any email that appears more than once in the Member table.
Parcel Audit
Find parcels with status mismatches — assigned with no member, or available with a stale member ID.
Check Email Log for Member
See every email ever sent to a specific address.
Resend Profile Completion Reminder
Send the profile reminder email to a member who hasn't filled out their profile.
Check Payment Progress vs Status
Flag financing members who have made 12+ payments and may have completed their plan.
Find Past-Due Without Recent Reminders
Past-due members who haven't received a payment reminder in the last 30 days.
Send Login Help / Password Reset
Member clicked their invite link but it didn't work — send them password reset instructions.
Recover Member from Stripe
Member paid but doesn't exist in the database — re-creates their account.
Re-trigger Onboarding
Resend welcome email + agreement signing instructions to a member.
Update Member Status
Manually set a member's status (active, past_due, lapsed, etc.).
Record Manual Payment
Log a payment made via cash, check, Zelle, or any other method.
Assign Parcel to Member
Manually link a parcel number to a member's account.
Sync Parcel Statuses
Fix parcel status mismatches — re-syncs all parcels against member assignments.
Send Custom Email
Send a one-off email to any member directly from this panel.
Change User Role
Promote a member to admin, or demote an admin back to user.
Sync Stripe Payments
Pull missing payments from Stripe into the database for a specific member.
Send Payment Reminder
Send the official past-due payment reminder email to a member.
Unassign Parcel
Remove a parcel assignment and make it available again.
Send In-App Notification
Push a message directly into a member's portal notification center.
Mark Agreement as Signed
Manually mark a member's reservation agreement as signed (paper/offline).
Bulk Mark Lapsed
Find "registered" members who haven't progressed after N days and mark them lapsed.
Invite New Member
Send a platform login invite to someone who hasn't signed up yet.
Delete Payment Record
Remove a duplicate or erroneous payment entry (does not refund Stripe).
Find Members Without Parcels
List all active members who don't have any parcel assigned yet.
Reset Agreement Signature
Clear a member's agreement so they can sign again (updated terms, wrong version).
Create Support Ticket
Open a ticket on behalf of a member who called or emailed in.
Set / Clear Locked Price
Set or remove a member's locked monthly price for custom pricing.
Bulk Send Payment Reminders
Send payment reminder emails to ALL past-due members in one click.